Operational support for facility management companies.
Four core service lines, dispatch support, call center support, work order coordination, and admin/back-office support, designed to plug into approved client workflows and deliver consistency from day one.
Phones answered, customers cared for.
Inbound and service-related outbound call handling, customer support, after-hours answering, emergency call routing, scheduling, and follow-up calls, all delivered by agents trained on your approved workflows.
Whether you need full coverage or help with overflow, our agents identify the expected client brand and represent your business with the warmth and competence your customers expect.
Start a call center programWhat's included
- Inbound customer service & support
- Service follow-up calls
- After-hours & emergency answering
- Emergency call routing & escalation
- Appointment scheduling & confirmations
- Work order intake and processing
- Tier-one technical support
- Quality monitoring & coaching
The right tech, to the right site, with the right info.
Technician coordination, job scheduling, work order updates, status tracking, and communication between clients, vendors, and internal teams.
Dispatch is more than routing, it's a logistics problem with a customer attached. We coordinate assignments, communicate ETAs, manage exceptions, and close the loop on every job.
Talk to a dispatch leadWhat's included
- Technician coordination & routing
- Job scheduling & assignment
- Work order intake & triage
- ETA management & status updates
- Vendor coordination
- Real-time exception handling
- Client communication & updates
- Closeout, photo capture & reporting
The administrative engine behind frontline service.
Data entry, document handling, invoice support, email triage, CRM updates, vendor coordination, and reporting assistance, accurate, audited, on time.
While the phones are ringing, things are happening behind the scenes. Work orders are being entered, invoices are being processed, reports are being built. We make sure none of it gets dropped.
Discuss back-office supportWhat's included
- Data entry & validation
- Document handling & indexing
- Invoice support & AR follow-up
- Email management & triage
- CRM updates & cleanup
- Vendor coordination & follow-up
- Reporting assistance & dashboards
- Records management & retention
Work order coordination that keeps every party aligned.
Work order intake, monitoring, site updates, closeout documentation, photo collection, completion notes, and service platform management.
For facility management operators, the difference between an okay service experience and a great one is usually in the details, the documentation, the follow-up, and the platform housekeeping. We handle those moving parts.
Discuss facilities opsPlatforms we work in
- ServiceChannel
- Corrigo / JLL platforms
- Service Fusion
- ServiceTitan
- Salesforce Field Service
- FMX, eMaint, UpKeep
- Custom CRM / WMS integrations
- Excel-based intake & reporting
A predictable path from kickoff to live.
Most programs go live within 4–8 weeks. Here's how we get there.
Discovery
We learn your volumes, hours, customer profile, and what "good" looks like for your team.
Design
Together we build scripts, escalation paths, contact rules, and reporting structures that fit your brand.
Training
Agents are recruited, trained on your account, and certified before they take a single live call.
Launch
We go live in a controlled ramp, calibrate weekly, and adjust until the workflow is running as approved.
We communicate only under approved client workflows.
Facilities Holding employees communicate with customers, vendors, technicians, and internal teams on behalf of clients only when the client has authorized the workflow and provided the approved scripts, message templates, contact rules, and business purpose.
Typical communications support service coordination, scheduling, work order updates, vendor follow-up, closeout documentation, and administrative support. Recipients can opt out of text messages at any time.
Read our Responsible Communication PolicyApproved workflows
Scripts, templates, escalation paths, and contact rules are reviewed with the client before launch.
Consent records
Programs maintain the consent source, expected brand, message categories, and opt-out handling.