Facilities Holding ("Facilities Holding," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at facilitiesholding.com (the "Site"), interact with us through our services, or otherwise engage with our business.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.
1. Who we are
Facilities Holding is an American B2B company providing outsourced dispatch, call center, work order coordination, back-office, and administrative support to facility management companies across the United States. For the purposes of this Privacy Policy, Facilities Holding acts as the "controller" of the personal information we collect from visitors to our Site and from prospective clients. When we process personal information on behalf of our clients in the course of providing our services, we act as a "processor" or "service provider," and the privacy notices of those clients govern that processing.
2. Information we collect
We collect personal information in the following ways:
2.1 Information you provide to us
- Contact details: name, employer, job title, email address, phone number, and similar information you provide when you submit a contact form, request a proposal, or correspond with us.
- Business details: information about your organization, the services you are interested in, and the operational context of your inquiry.
- Communication preferences: your preferences regarding our communications, including whether you optionally consent to SMS text messages in response to a website inquiry.
2.2 Information we collect automatically
- Device and usage data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, time spent on pages, and similar diagnostic data.
- Cookies and similar technologies: as described in our Cookie Policy.
2.3 Information from third parties
We may receive information from clients and service partners when it is needed to deliver an authorized service workflow, such as dispatch, scheduling, work order updates, vendor follow-up, or administrative support.
3. How we use information
We use the personal information we collect for purposes including:
- Responding to your inquiries and providing requested information;
- Evaluating and pursuing business opportunities, including preparing proposals and contracts;
- Operating, maintaining, and improving the Site and our services;
- Sending administrative, operational, or inquiry-related communications you requested or consented to receive;
- Monitoring and analyzing trends, usage, and activities to improve user experience;
- Detecting, preventing, and addressing fraud, security incidents, and other harmful activity;
- Complying with our legal obligations, defending claims, and enforcing our agreements.
4. Legal bases for processing
Where applicable, our legal bases for processing personal information include: your consent; the performance of a contract with you or in preparation of entering into one; compliance with a legal obligation; and our legitimate interests in operating, promoting, and improving our business, where those interests are not overridden by your rights.
5. How we share information
We do not sell personal information. We do not sell, rent, or share phone numbers or SMS opt-in data for marketing. We may share personal information only in the following circumstances:
- Service providers: with vendors and contractors that perform services on our behalf, such as hosting, email delivery, analytics, CRM, and customer support, subject to contractual confidentiality and data-protection obligations.
- Clients: when you submit information through a program we operate for a client, we share that information with the client to fulfill the service.
- Affiliates: with entities within our corporate group for the purposes described in this Privacy Policy.
- Legal and safety: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Facilities Holding, our clients, employees, or others.
- Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to applicable law.
6. Data retention
We retain personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Phone numbers, SMS opt-in records, opt-out records, and communication logs are retained according to the relevant program requirements, client recordkeeping needs, and applicable law.
7. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You have the following choices regarding your information:
- Email communications: you can opt out of non-service email updates by following the unsubscribe link in any message we send, or by contacting us.
- SMS text messages: when SMS is available for a program, you can reply STOP to opt out or HELP for help. Website SMS consent is optional, unchecked by default, and used only to respond to the inquiry you submit.
- Cookies: you can manage your cookie preferences via our on-site cookie banner or your browser settings. See our Cookie Policy.
Depending on where you live, you may have additional rights described below.
8.1 US state privacy rights (California, Virginia, Colorado, Connecticut, Utah, and others)
Subject to applicable law and certain exceptions, residents of certain US states may have the right to:
- Know / access: request confirmation that we process your personal information and obtain a copy of the categories or specific pieces of information we have collected.
- Correct: request that we correct inaccurate personal information.
- Delete: request that we delete personal information we have collected from you.
- Opt out of "sale" or "sharing": we do not sell personal information, and we do not share personal information for cross-context behavioral advertising, in each case as those terms are defined under applicable law.
- Limit use of sensitive personal information: we do not use sensitive personal information for purposes that would trigger this right.
- Non-discrimination: we will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us using the information in Section 13. We will verify your identity and respond within the time required by applicable law. You may also designate an authorized agent to make a request on your behalf.
8.2 European Economic Area, UK, and Switzerland
If you are located in the EEA, the United Kingdom, or Switzerland, you may have additional rights including the right to access, rectify, erase, restrict processing of, object to processing of, and port your personal information, as well as the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the information in Section 13.
9. Phone numbers and SMS opt-in data
Facilities Holding does not sell, rent, or share phone numbers, mobile information, or SMS opt-in consent data for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except as necessary to provide the requested service, support an authorized communication program, maintain consent and opt-out records, or comply with law.
SMS consent records are used only to document and support the communication program or inquiry for which consent was provided. Providing SMS consent is optional and is not a condition of purchasing goods or services. Message frequency varies based on the nature of the service workflow. Message and data rates may apply. You may reply STOP to opt out or HELP for help.
When we communicate on behalf of clients, we require the client to provide or confirm the appropriate consent source, expected brand identity, message categories, and approved workflow. Facilities Holding uses that information only to perform the authorized service program, maintain consent and opt-out records, and honor opt-out requests.
10. International data transfers
Facilities Holding is based in Newark, Delaware, United States, and information you provide will be processed in the United States. If you are located outside the United States, please be aware that data-protection laws in the US may differ from those in your jurisdiction.
11. Children's privacy
The Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide a more prominent notice. We encourage you to review this page periodically to stay informed about our practices.
13. Contact us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us at:
Facilities Holding
Attn: Privacy Office
254 Chapman Rd Ste 208 22800
Newark, DE 19702
Email: contact@facilitiesholding.com
Phone: (267) 814-5880