Our Clients

Clients We Support With Dispatch & Back-Office Operations

Facilities Holding provides outsourced dispatch, customer support, work order coordination, and administrative support for U.S.-based facility service operators. Our teams communicate with customers, vendors, and technicians only under approved client workflows.

National Service Operator

BKR National

BKR National relies on Facilities Holding for nationwide inbound support and back-office processing. Our dedicated team handles customer service intake, escalations, and the administrative workflows that keep their multi-region operations running smoothly.

The program runs around the clock with detailed daily reporting back to BKR's operations leadership.

Inbound Support Back-Office Escalation Mgmt 24/7 Coverage

Multi-Region Operator

Alpha Fixers

For Alpha Fixers, we deliver end-to-end customer engagement combined with structured administrative workflows that span multiple regions. Our team has become an extension of Alpha Fixers' operations, staff who know the accounts, the customers, and the standards.

The relationship has grown steadily across service lines as trust has compounded.

Customer Engagement Multi-Region Data Entry Reporting

Field Service Provider

Elite Drain Solutions

Elite Drain Solutions depends on us for technical intake, dispatch coordination, and the reporting that keeps their field teams moving. When a work order comes in, our team triages it, routes it to the right tech, manages the ETA, and closes the loop, all while keeping the customer informed.

It's the kind of behind-the-scenes work that doesn't get noticed when it's done right, which is exactly the point.

Technical Intake Dispatch Work Orders Reporting

Plumbing Service Operator

Texas Pipe Masters

Texas Pipe Masters works with Facilities Holding for dispatch support, customer intake, work order coordination, technician updates, and administrative follow-up tied to active service workflows.

Communications are handled under approved client workflows so customers, vendors, and technicians receive clear scheduling, status, and support updates.

Dispatch Support Customer Intake Work Orders Admin Follow-Up

Facilities Management

Seamless FM

Seamless FM partners with us for 24/7 facilities management support, including work-order processing, vendor coordination, and after-hours emergency dispatch. Our team handles the steady flow of day-to-day requests as well as the urgent issues that come in at 2 AM.

The result is a service experience that lives up to the Seamless FM name.

24/7 Dispatch Work Orders Vendor Coord. Emergency Support

Why Partners Stay

What our clients say keeps them with us.

They show up

Every shift, every report, every escalation. Service is a daily promise, and one that's kept every day.

They tell the truth

If something went sideways, we know about it first, with a plan to fix it.

They scale with us

When volume jumps, capacity is already there. When it dips, we're not paying for empty seats.